We really hope you love all our products, but if you would like to return any items...
Returns are accepted if you contact us within 14 days of receiving the item. You then have a further 14 days in which to return the item. You will be responsible for the cost of return.
To return an item, please contact: theangelandthebee@gmail.com
Any items returned without first contacting The Angel & The Bee may be exempt from receiving a refund.
When you have received confirmation from The Angel & The Bee that you can return your item, please send it back in the original packaging to the return address given on your original order/package.
You will be responsible for paying for your own shipping and packaging costs for returning your item (except if they are faulty - please see section below). Shipping and packaging costs are non-refundable.
Please obtain proof of purchase when returning your item. This is a free service offered by Royal Mail/Post Office in the UK. We don’t guarantee that we will receive your returned item and you may need to make a claim against the shipping company.
Faulty goods
Please check your entire order as soon as it arrives and email theangelandthebee@gmail.com if anything is damaged or faulty within 5 days of receipt of the products. Faulty products returned within 14 days will be replaced with new ones. We will reimburse the return shipping cost for faulty goods.
All faulty items must be returned with proof of purchase in order to obtain a replacement.
Please obtain proof of purchase when returning your item. This is a free service offered by Royal Mail/Post Office in the UK. We don’t guarantee that we will receive your returned item and you may need to make a claim against the shipping company.
Non refundable items
Items that have been personalised, unless they arrive faulty or damaged.
Items that have been damaged by you.
Sale items, unless they arrive faulty or damaged.
Refunds
On receipt of the item, we will refund you in full for your order, including the shipping cost via the orginal payment method. We will not refund the shipping cost to return the item.
The item must be undamaged and sent back in the original packaging.
We reserve the right to refuse a refund is part of the original item is missing or it has been damaged on return.
Refunds are made to the original purchaser only.
Missing a refund?
If you haven't received your refund, please first check your bank details, contact your credit card company and check with your bank to establish how long it takes for a refund to reach your bank account. There is often some delay with banks processing refunds.
If you have done all of that and not received your refund, please contact:
theangelandthebee@gmail.com
Exchanges
We only exchange items if they arrive faulty or damaged.
Exchanges are made to the original purchaser only.
